WTF?!?!
Hokay,
Well this is first unpleasant story from my Hawaii adventure... Last weekend we decided to pop over to Kona for the July 4th long weekend. We booked the same hotel that we had for the memorial day weekends, a little more money than the budget, budget places but quite nice.
We got away a little late, and checked in after hours at the hotel, no biggie, right... Not quite..
We were greeted by the security guards as all the management staff had gone home for the evening, that's fine, they got us our key and told us where the room was. We merrily walked down the path to find our room, dump the bags and get to the beach. When we arrived at the room, much to our dismay, a security hasp had been placed around the door knob!?!? Alright...
No panic, well just find the security guard and find out what is going on... Well it turns out that the security guards don't really do much there, they don't have keys or pretty much any ability to do anything. The security guard called the manager and explained the situation. The manager send this dizzy little girl (DLG) to let us in, problem solved... Not quite. DLG was suprised to find that there has been a hasp placed on the door knob and didn't quite know what do to do. DLG called her manager back to re-explain the situation, they decided that the best thing to do was to get us a different room, problem solved... Not quite...
the new room what obviously in a state of repair, removed base-boards, boxes of ceramic tiles in the floor etc. Now would be good time mention that she let us in with a skeleton key, and not our room key. Anxious to get to the beach, we parked our gear and were delivered our room key buy the security guard. We skipped off the to beach to salvage the evening. After some time hanging out at the beach we returned to the hotel to crash for the night, so we could get up early and get some beaching done. Straight forward right... Not quite...
When we returned to the hotel room we found, much to our shigrin, that they keys that we had been given for a new room didn't work in the door... WTF? Again we enlisted the help of our now good friend the security guard. Who again contacted the manager, whom at this time was not answering the phone, WTF?
The manager was not able to be contacted, good fried the security guard wasn't much help due to the above mentioned lack of keys and general usefulness; we actually ended up sleeping the night in the lobby, WTF?
In the morning we found a manager, not the one that manages the hotel part of the hotel mind you? She did not have the ability to do anything but was able to find a member of the cleaning staff that was able to let us back into our room.
After a brief snooze we has a chat with our good friend DLG and another person at the hotel desk. We got a new room (which, ironically was the exact room we had some weeks back) got the first night free, of course. We also attempted to get the second night gratis, straight forward... I think you know the answer by now...
We contacted the refund manager and are still awaiting the results of her investigation. She well get another phone call this weekend.
Well this is first unpleasant story from my Hawaii adventure... Last weekend we decided to pop over to Kona for the July 4th long weekend. We booked the same hotel that we had for the memorial day weekends, a little more money than the budget, budget places but quite nice.
We got away a little late, and checked in after hours at the hotel, no biggie, right... Not quite..
We were greeted by the security guards as all the management staff had gone home for the evening, that's fine, they got us our key and told us where the room was. We merrily walked down the path to find our room, dump the bags and get to the beach. When we arrived at the room, much to our dismay, a security hasp had been placed around the door knob!?!? Alright...
No panic, well just find the security guard and find out what is going on... Well it turns out that the security guards don't really do much there, they don't have keys or pretty much any ability to do anything. The security guard called the manager and explained the situation. The manager send this dizzy little girl (DLG) to let us in, problem solved... Not quite. DLG was suprised to find that there has been a hasp placed on the door knob and didn't quite know what do to do. DLG called her manager back to re-explain the situation, they decided that the best thing to do was to get us a different room, problem solved... Not quite...
the new room what obviously in a state of repair, removed base-boards, boxes of ceramic tiles in the floor etc. Now would be good time mention that she let us in with a skeleton key, and not our room key. Anxious to get to the beach, we parked our gear and were delivered our room key buy the security guard. We skipped off the to beach to salvage the evening. After some time hanging out at the beach we returned to the hotel to crash for the night, so we could get up early and get some beaching done. Straight forward right... Not quite...
When we returned to the hotel room we found, much to our shigrin, that they keys that we had been given for a new room didn't work in the door... WTF? Again we enlisted the help of our now good friend the security guard. Who again contacted the manager, whom at this time was not answering the phone, WTF?
The manager was not able to be contacted, good fried the security guard wasn't much help due to the above mentioned lack of keys and general usefulness; we actually ended up sleeping the night in the lobby, WTF?
In the morning we found a manager, not the one that manages the hotel part of the hotel mind you? She did not have the ability to do anything but was able to find a member of the cleaning staff that was able to let us back into our room.
After a brief snooze we has a chat with our good friend DLG and another person at the hotel desk. We got a new room (which, ironically was the exact room we had some weeks back) got the first night free, of course. We also attempted to get the second night gratis, straight forward... I think you know the answer by now...
We contacted the refund manager and are still awaiting the results of her investigation. She well get another phone call this weekend.
posted by hardy. at 4:17 PM
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